1. International Shipping
1.1 Shipping Coverage
Peppeal ships to over 100 countries worldwide.
Shipping fees are calculated based on the weight, size, and destination of your order.
Our warehouses are located in the United States, China, and other key regions to ensure fast and reliable delivery.
1.2 Estimated Delivery Time
Delivery time may vary depending on your location.
On average, orders are delivered within 5–20 business days after you receive your tracking number via email from our Support Team.
For pre-order items, products are shipped immediately after production and quality inspection.
We always do our best to deliver as quickly as possible based on local customs and logistics conditions.
1.3 Duties, Taxes & Customs Fees
All customs duties, VAT, and import taxes (if applicable) are the customer’s responsibility.
These costs are not included in your product price or shipping fee.
If a shipment is refused or unclaimed due to unexpected import fees, please note that:
- The original shipping cost,
- Return fees, and
- Any customs or handling charges
will not be refunded.
For warranty or replacement shipments, any applicable customs duties or taxes on replacement parts and transportation may also apply.
1.4 Shipment Confirmation & Tracking
Once your order has been shipped, you’ll receive an email confirmation with a tracking number and a link to track your package online.
In the following cases, customers will be responsible for additional shipping fees if reshipment is required:
- Package refused and returned to the warehouse.
- Package held at customs due to no response from the customer.
- Package unclaimed after multiple delivery attempts.
Note: We cannot mark packages as “gifts” for customs purposes — doing so violates international shipping laws.
If you encounter any issues with customs or tracking, please contact us at support@peppeal.com.
2. Payment Information
2.1 Secure Payments
Shopping at Peppeal is safe and secure.
We use trusted international payment gateways with encrypted processing to protect your privacy and payment information.
2.2 Accepted Payment Methods
We accept multiple payment options, including:
- PayPal
- Visa / Mastercard
- American Express
- Debit Card / Bank Transfer
- Other international payment gateways
All transactions are processed through secure systems that meet global payment standards, ensuring safety, transparency, and convenience for every customer.
Peppeal™ — a brand of Quintara LLC. All rights reserved.